SHIPPING POLICY

 

LAST UPDATED 11 SEPTEMBER 2025

 

The following provisions are applicable for all Goods that you purchased from The Business. By placing an order through this Website you will be agreeing to the terms below.

These Shipping Policies are a legally binding agreement between you and The Business. You acknowledge that these Shipping Polices are a contract between you and The Business, even though it is electronic and is not physically signed by you, and expressly agree it governs the Shipping of any Products purchased. By accessing and using the Platform, Website, Products and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Shipping Policy.These Shipping Policies are incorporated into and are part of the Terms & Conditions which is also a legally binding contract governing your use of the Platform, Website, Products and Services and applies to all purchases you make.

 

 

1.    DEFINITIONS

 

Unless the context requires otherwise, capitalized terms and expressions in this Agreement are defined terms and expressions which shall have the following meaning:

 

1.1.      “Agreement” means these terms and conditions contained herein together with the obligations found in the contents of The Business’s:

 

•      Privacy Policy

•      Terms of Use

•      Disclaimers  

•      User Content Policies  

•      User Contact Policies  

•      Refund Policy  

•      Cookie Policy  

•      DMCA Policy  

•      Accessibility Statement  

•      Affiliate Agreement  (if applicable for those who have Affiliates)

 

The Business reserves the right to modify the Agreement at any time. User’s continued use of the Platform, Website, Products, or Services shall be deemed acceptance of any new versions of the Agreement;

 

1.2.      “Account” means any account(s) of or relating to the User for use of the Platform, Website; Products, or Services.

 

1.3.      “The Business” (including the terms “we", "us" or "our”) means the entity described at the bottom of the page, having its registered business address at address at the bottom of the page, and includes its subsidiaries and affiliate businesses, and for liability indemnification purposes includes their directors, officers, employees, agents, shareholders, partners, members, contractors and owners. 

 

1.4.      “Confidential Information” means, in relation to a Party, all information (whether the information is in oral or written form or is recorded in any other medium): 

 

•            about or pertaining to the business of that Party, its affiliates, or their respective clients, suppliers, or business associates (including but not limited to information on products, technology, IT operations, intellectual property rights, know-how, financial information, and personal data), which is disclosed to the other Party, its affiliates or their respective personnel or contractors (or personnel of a contractor), or which is acquired by or otherwise comes to the knowledge of the other Party) in connection with the

Affiliation;

•            the contents of this Agreement;

•            all information identified by a Party as confidential; and

•            all other information of which the other Party knows or should reasonably know to be of a confidential nature  

 

1.5.            “Contact Information" means the information for The Business listed at the bottom of this page.

 

1.6.            “Content” means any data, text, images, video, information, documents, audio or other material you submit on the Platform, Website, Products, or Services.

 

1.7.            “ESTAGE” means ESTAGE, LLC, a South Dakota LLC and its associated companies.  

 

1.8.            “Goods” refers to the items offered for sale on the Website.

 

1.9.            “Information Protection Manager” (IPM) (also the Data Protection Officer (DPO), when and only when a DPO is mandated by law) means the information for IPM listed at the bottom of the [[ Privacy Policy ]] page.

 

1.10.          “Intellectual Property Rights” means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, know-how, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which exist or will exist now or in the future in any part of the world.

 

1.11.          “License” means a grant of permission and authority to use the Platform, Website, Products, Services, and/or Materials in accordance with the terms set forth in the [[ Terms of Use ]] and the other [[ Legal Pages ]] of this Website.

 

1.12.          “Materials” means the trade name(s) and trademark(s) of The Business; and any information and materials, including, but not limited to, logos, images, texts, banner advertisements, affiliate links, website links or URLs, hyperlinks, button links, text links, and/or other information or materials of or in relation to The Business. 

 

Materials also includes the name “ESTAGE,” and other trade name(s) and trademark(s) of ESTAGE; and any information and materials, including, but not limited to, logos, images, texts, banner advertisements, affiliate links, website links or URLs, hyperlinks, button links, text links, and/or other information or materials of or in relation to the brand ESTAGE that ESTAGE provides to The Business in relation to the agreement between The Business and ESTAGE, which is attached hereto as EXHIBIT A, and included herein as if set forth in full. 

 

1.13.          “Orders” means a request by you to purchase Goods from us. You must be aged 18 or over to Order Goods. 

 

1.14.          “Our Products” means Products or Services that The Business manufactured, owns the intellectual property to or has otherwise designed.

 

1.15.          “Parties” means The Business and the User;

 

1.16.          “Party” means either of the Parties;

 

1.17.          “Platform, means: the Website, Products and Services of The Business and includes any related products or services of partners and affiliates on the website or included in The Business’s Products and Services, and applies to anyone who visits, views, listens to, and/or uses the:

 

•              Website page(s) with the website Universal Resource Locator (URL) described at the bottom of the page, and all the sub-domains and subpages associated with that URL, or any other website in which The Business or ESTAGE makes Products available to User, to include, but not limited to ESTAGE.com (hereinafter collectively referred to as; the "Website"), or

•              Audio recordings, text and other content placed on the Platform, Website, videos and podcast of The Business on any platforms, anywhere, or

•              Video recordings, text and other content placed on Platform, Website, videos and podcasts of The Business on any platforms, anywhere, or

•              Images, video recordings, text, and other content placed on any social media platforms, anywhere, or

•              Text, images, and other content included in the emails of The Business, or]

•              Any other content created by The Business and placed on any other media outlets, channels or digital platforms, worldwide. 

 

1.18.          “Products” means the software, related software products (e.g., templates), digital products (e.g., courses) other intangible items (e.g., licenses) and tangible physical items of The Business and/or ESTAGE, provided on the Platform, Website or otherwise;

 

1.19.          “Services” means the any type of services rendered by The Business and/or ESTAGE, whether related to Products or not, provided by The Business and/or ESTAGE on the Platform, Website or otherwise;

 

1.20.         “Third-Party Products” means all Products or Services that are not Our Products and includes products or services provided by us as an affiliate or licensee of third-party product(s)/service(s).

 

1.21.          “User” (including the terms “you" or "your") means: all persons accessing or using the Platform, Website, Products, and Services, whether they are a natural or legal person, and all such persons are bound by this Agreement. If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Platform, Website. Products, or Services. The natural or legal person agreeing to this Agreement is responsible for assuring that its employees, agents and contractors comply with this Agreement. Any breach of the Agreement by an employee, agent, or representative acting on User’s behalf shall be deemed a breach by the User. Therefore “User” includes, for the purpose of responsibility and liability of the natural or legal person who has agreed to this Agreement and all the actions of the natural or legal person’s employees, agents and contractors; and all others they grant access to the Platform, Website, Products or Services.

 

 

SHIPPING OF THIRD-PARTY GOODS

 

For Third Party Goods, we DO NOT control their shipping policies. Therefore you will have to contact them about their shipping policies and your rights.

 

 

 

SHIPPING OF OUR GOODS

 

Domestic Shipping Policy

 

2. Subject to stock availability

We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the Goods available to you and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

3. Shipment processing times

3.1.      All Orders are typically processed within {# of Days } business days. Orders are not shipped or delivered on weekends or holidays.

3.2.      If we are experiencing a high volume of orders, shipment processing may be delayed by a few days. If there will be a significant delay in shipment processing of your Order, we will contact you via email or telephone.

 

4. Shipping rates & delivery estimates

4.1.      Shipping charges for your Orders will be calculated and displayed at checkout.

4.2.      All times and dates given for delivery of the Goods are given in good faith but are estimates only.

 

•      Shipping method:              Postal

 

♦ Estimated delivery time: 5-7 business days

 

•      Shipping method:              FedEx Standard

 

♦ Estimated delivery time: 3-5 business days

 

•      Shipping method:              FedEx Two Days

 

♦ Estimated delivery time: 2 business days

 

•      Shipping method:              FedEx Overnight

 

♦ Estimated delivery time: 1-2 business days

 

♦ Overnight delivery is only available for Orders with delivery addresses within the country The Business is located in and for the United States, that means the continental United States only.

4.3.               Shipments to Alaska and Hawaii could add 2-3 days for delivery.

4.4.               Shipment of Hazardous Goods have limitations and not all shipping methods are available. Additional time may be required for the shipment of Hazardous Goods. Contact us with questions at the contact information at the bottom of the page.

4.5.               Shipment of Oversized Goods have limitations and not all shipping methods are available. Additional time may be required for the shipment of Hazardous Goods. Contact us with questions at the contact information at the bottom of the page.

 

5. Delivery delays can occasionally occur

Please note that we are NOT responsible for delivery delays due to severe weather, natural disasters, or strikes, or otherwise matters beyond our control. Shipping is subject to delay during holiday season, due to heavy volumes.

 

6. Shipment to P.O. boxes or APO/FPO addresses

                                6.1.           We DO NOT ship to P.O. Boxes

                                6.2.           We ship to APO/FPO/DPO addresses.

 

7. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

8. Post-Shipment Delivery Modifications

Once your order has shipped we no longer have the ability to re-route or adjust the delivery

 

9. Government Taxes & Charges

We are not responsible for any government taxes or fees related to the shipping of your Order. All fees imposed during or after shipping are the responsibility of the customer.

 

10. Damaged Shipments

10.1.   We are not liable for any Goods damaged or lost during shipping. If you received your Order damaged, please contact the shipment carrier to file a claim. You should save all packaging materials and damaged goods for filing a claim.

10.2.   Insurance. Parcels are insured for loss and damage only up to the value as stated by the courier.

 

11. Stolen Package & Other Shipping Issues 

If the shipping company confirms the Goods were delivered to your address but you never received them, then they may have been stolen or mis-delivered. We are not responsible for stolen or mis-delivered Goods. 

 

 

12. Returns and Refunds

See our [[ Refund Policy ]] for information. A link is also at the bottom of the page.

 

International Shipping Policy

 

          By placing an order on our Website, all international customers additionally agree to the below terms.

13. International Orders

                          13.1.    Most of the Goods that we carry are available for international shipping.

13.2.   Orders are considered international when a shipment is sent to an address outside the country where The Business is located. For the United States this means outside the 50 States and the District of Columbia. 

13.3.   Orders are also considered international when the billing address for the credit card used to pay for the order is an address outside the country where The Business is located.

 

14. International Shipping Rates

International shipping costs are calculated by our website system. It is common that specific country logistics require that we contact you to confirm your shipping arrangements, and final costs may differ.

 

15. No Returns of International Shipments

                          15.1.   International orders are non-refundable and all sales are final. 

15.2.   Due to mandatory refund laws, we DO NOT accept orders from, or ship to, the following countries:

 

•      All European Union (EU) Countries

•      The UK

•      Australia

•      Brazil

•      Russia

•      India

•      China

•      South Africa

 

15.3.    We do not ship to any country that is on a list of countries sanctioned or embargoed by our government for either physical goods, digital goods or software.

15.4.    { If shipping will occur to EU and UK consumers, include this phrase:} If we are shipping to the UK or an EU country, our Shipping Policy does not affect your statutory rights.} 

 

18. Order Shipping

18.1.   When your order is placed, we will contact you via email within three (3) business days with the final shipping estimate for your order. You will be notified of the final shipping cost before your order is processed, and this may result in an additional charge or a refund to the amount you previously paid. We will not ship an order internationally without your prior approval and payment of the final shipping charges. 

18.2.   International orders are shipped only when all ordered items are in stock to eliminate a second shipping charge.

                          18.3.   For all international shipments, we use:

 

{NAME OF CARRIER}

 

18.4.   International Orders may take 4-6 weeks to arrive due to local customs and shipping processes. 

 For EU and UK consumers: If we are shipping to the UK or an EU country, our Shipping Policy does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. 

18.5.    If your order is refused by you or for any other reason, you will be responsible for the return shipping charges to our warehouse.

 

19. Shipment confirmation & order tracking

You will receive a Shipment Confirmation Email once your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

20. Post-Shipment Delivery Modifications

Once your order has shipped we no longer have the ability to re-route or adjust the delivery. 

 

21. International Shipping Disclaimer

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. Your full responsibility is to verify the customs, duties charges, and procedures in your country before placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs and will be billed for any return shipment costs.

 

22. Damages to Goods

22.1.   We are not liable for any Goods damaged or lost during shipping. If you received your Order damaged, please contact the shipment carrier to file a claim. You should save all packaging materials and damaged goods for filing a claim.

22.2.   Insurance. Parcels are insured for loss and damage only up to the value as stated by the courier.

 

23. Refunds

See our [[ Refund Policy ]] for information. A link is also at the bottom of the page.

 

24. Delivery delays can occasionally occur.

Please note that we are NOT responsible for delivery delays due to severe weather, natural disasters, or strikes, or otherwise due to matters we don’t control. Shipping is subject to delay during holiday season, due to heavy volumes.

 

25. Order Payment

25.1.   Orders with a total value (including shipping) less than {$ Amount} may be paid by credit card.

25.2.   Orders with a total value (including shipping) exceeding {$ Amount} are required to pay via TTF/wire transfer prior to shipment.

25.3.   Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. 

 

 

26. Hazardous Goods

We DO NOT ship Hazardous Goods internationally.

 

 

27. Oversize Goods

We DO NOT ship Oversize Goods internationally.

 

 

28. Post-Order Payment and Charges

 Although goods are shipped duties and taxes collect, it is possible that the shipping company may bill us for customs, duties, taxes, broker fees. if this occurs, all international customers agree that we may bill the customer and charge their credit card on file for all such charges without advance notice to or authorization from the customer. By placing an order on our Website all international customers agree to this potential charge.

 

YOU HAVE ALL YOUR STATUTORY RIGHTS.

Nothing in this Shipping Policy should be construed to be intended to deprive consumers of their rights, and to the extent any provision herein conflicts with your legal rights in your jurisdiction, the law controls.  

IF YOU BELIEVE YOU HAVE RIGHTS AND PROTECTIONS GREATER THAN WHAT IS PROVIDED HERE, PLEASE CONTACT US AND DESCRIBE WHAT YOU BELIEVE THOSE RIGHTS ARE. IF POSSIBLE, PLEASE PROVIDE A COPY OF THE LAW THAT PURPORTS TO GIVE YOU THOSE RIGHTS. WE WILL REVIEW YOUR ISSUE, AND IF WE AGREE WE WILL GLADLY PROVIDE THOSE RIGHTS TO YOU.

 

 

29. INCORPORATED TERMS

Please also note that these Shipping Policies incorporate our [[ Terms of Use ]], [[ Privacy Policy ]], [[ Disclaimers ]], [[ Affiliate Agreement ]] (if applicable) as well as all the other terms found on the [[ Legal Policies ]] page of the Website that are applicable to your use of the Platform, Website, Products and Services. Any conflicts between this document and the Terms of Use shall be governed by the Terms of Use.

 

30. CONTACT

If you have any questions, concerns, or complaints about this Shipping Policy, we encourage you to contact us using the details at the bottom of the page.


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